Something not working? Write to us.
Budget Plant ID is made by BitLion, LLC. Email reaches a person, not a ticket queue.
grant@thebitlion.comA purchase did not add credits
Every purchase is validated against Apple's servers before credits land, which can take a few seconds. If the balance still looks wrong, open the Buy Credits tab and tap the restore icon in the top bar — that revalidates anything bought with your Apple Account. If it is still off, email us with the date of the purchase and we will sort it out.
Restoring purchases on a new device
Sign in with the same account you used before and your credit balance and history come with you. If you bought credits and then signed in a different way, email us and we will help you track them down.
An identification looks wrong
Accuracy depends heavily on the photo. Fill the frame with one plant, get the leaves in focus, and include a flower or fruit if there is one. Check the other ranked candidates too — the right answer is often second when two species are close relatives. If something is badly off, send us the photo and we will look at it.
Deleting your account
Account → Danger zone → Delete account. It permanently removes the account and every identification in your history. It cannot be undone, and unused credits are not transferable.
Refunds
Purchases run through the App Store, so refunds are handled by Apple at reportaproblem.apple.com. Email us first if something went wrong on our end — it is usually quicker to fix.
Privacy and terms
Read the privacy policy and the standard App Store terms of use that apply to the app.
Looking for something else? The FAQ covers credits, accuracy and how the pricing works.